Fulfillment

Social media blurs the lines between marketing and customer care. The people using social platforms to network with each other want a seamless experience when they connect with companies

Chris Groseclose recalls talking to a sales representative at a warehousing conference in 2006 about a new kind of environmentally friendly packing material that could save his company in fulfillment expenses

2011 Order Management Software Roundup

You know you should have a plan in place should disaster strike your offices or distribution center, but too many companies are ill prepared. The flooding and tornados that swept parts of the country this spring should remind us all how vulnerable we are

The U.S. Postal Service is getting some action on its petition to review the exigent rate case that the Postal Regulatory Commission rejected in September

We all know that mobile commerce is shaping up to be one of the fastest growing channels or touchpoints in multichannel sales and marketing. (If you need

Consumers and carriers are squeezing catalogers and etailers. Customers today expect free shipping. Parcel carriers keep raising prices. Consider on the

When it’s time to replace your company’s aging order management system, you’re faced with a classic dilemma: build, buy or go with a hybrid solution.

Are you considering outsourcing your contact center? Shop around carefully, align your goals with the service provider, and don