Keep a Cool Head
CONTRARY TO POPULAR BELIEF, Walt Disney was not put in deep-freeze postmortem but planted in the soil like nearly everyone else. Disney died in 1966,
Operations & Fulfillment
E-Commerce, Lite
Psst! Can you keep a secret? E-commerce is making a comeback. That was the pervasive belief at a bellwether show, Etail 2003, which took place in Boston
Technophobia?
Talk to Gus Pagonis, the Sears logistics chief, about the biggest issue in supply chain management, and you might well expect the retired general to tout
Alloy Buys Rival Delia’s
In what may be one of the hottest pairings in teendom since Britney and Justin, teen apparel and sporting gear cataloger Alloy agreed on July 31 to buy
Brand-New Bag
THREE YEARS AGO, Crate & Barrel executives knew they had to find a better way to pack the items they shipped to their distribution centers and to customers.
Point Firmly in No Particular Direction
YOU CAN SENSE that things are getting out of hand when the legal disclosure forms now required of stock analysts are longer than the analysis itself.
Systems Integration
Three times a year, while conducting our benchmark surveys, we ask our readers how many sales channels they operate and each time, their lists grow longer.
Implementing a Customer Service Initiative CULTURAL REVOLUTION
Time to move beyond the “customer is always right” conventional wisdom, and toward creating a corporate culture that provides functional and emotional value to customers, employees, and shareholders.
Patterson Dental Acquires AbilityOne
Patterson Dental is branching out. The $1.6 billion cataloger of dental and veterinary supplies is entering the physical and occupational therapy markets