What areas of omnichannel operations need improvement? What challenges and opportunities are retailers facing? Charles Dimov of OrderDynamics, discusses his company’s recent research in this MCM CommerceChat podcast, and will go into greater depth at Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH.
Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.
“The customer is always right,” is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC., talks about how you approach the concept of “the customer is always right” can impact your business either positively or negatively.
UPS has expanded a piloted service to help small-to-medium-sized businesses worldwide consolidate their ecommerce fulfillment to customers in the U.S. and Canada, across 21 different marketplaces and web stores including eBay, Walmart, Etsy and Amazon.
The Feb. 5 fire that completely gutted an automated Ocado grocery fulfillment center in the UK was caused by a failure in an “ambient grid” storing food at room temperature, raising concerns about what happens in these types of facilities when disaster strikes, according to a Bloomberg report.
Amazon Day, presented as a convenient way for Prime members to receive all their weekly orders on a set day, will also help the company save on its massive delivery costs through consolidation if enough customers buy into the idea.
In retail today, technology is playing a vital role to offer the best experience for customers. It has enabled retailers to personalize the relationship between the customer and the retailer. In our latest MCM CommerceChat podcast, Logan Crane, Vice President of Operations for Boll & Branch talks about how the brand has used technology to get a more centric view of the customer journey.
FedEx is planning to test delivery robots this summer for customers including Walmart and Pizza Hut, while Target and AutoZone are looking at the capability, according to Reuters. The 10 mph robots would have to be approved by the city of Memphis. This is one innovative way companies are looking to cut last mile costs.
Where do you go to learn what solutions and strategies others in ecommerce and omnichannel have successfully implemented? Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH, is totally geared to all things DTC. It’s the perfect venue to validate your approach, save on costs and improve the customer experience.
In a bold and unexpected move, Stamps.com, which built its business through an exclusive shipping partnership with the U.S. Postal Service, is now severing that relationship as it seeks to offer its ecommerce customers more options, while keeping a sharp eye on Amazon logistics. See what the CEO had to say and how analysts reacted.