OMS Directory
Abison Comprehensive Commerce Suitewww.abison.com Introduced: 2006 Version: 2.5.3 Company: Abison Contact: Scott A. Karlo, 888-877-3963, [email protected]
Operations & Fulfillment
Paper weight: How low can you go?
In the ongoing battle to reduce catalog production costs, many mailers look at reducing the basis weight of their paper. This can be a good move, since
Work with and around voicemail
We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing
Order Management Software Roundup
The Payment Application Data Security Standard casts a large shadow over the order management system landscape this year. PA-DSS will be an even bigger
The story on shipping with USPS
Shipping parcels to consumers and businesses is never cheap. But it got more expensive after DHL Express dropped out of the U.S. market and ceased most
Time for a chat?
Imagine a retail location with no sales clerks available to help people who have questions or can’t find products. That’s the state of an estimated three
Keep your chat agents local
While Many U.S. Call Center Jobs have migrated to offshore providers, some experts feel that foreign click-to-chat agents don’t translate well. Alton
Draper’s & Damon’s sends calls home
After Four Years in the Philippines, Draper’s & Damon’s has brought its call center back to the U.S. The women’s apparel merchant had been using a third-party
What’s new in customer reviews
Think customer reviews aren’t important to e-commerce sites? Think again. Even if your site is using all of the traditional e-commerce tools prominent