Second language
Giving your customers the option of placing orders in a language other than English can be a great way of tapping a new market. But if you don’t do it
Order Mgmt
PCI Pain
To protect against identity theft and security breaches, Visa and MasterCard have joined forces to enact stringent credit-card security requirements The
PAYMENT [ processing ] IN FULL
Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company
Critics’ Choice
This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you
Slow & Steady
There is a breakdown between the theory and the implementation of customer relationship management. The theory seems simple enough: Create a unique shopping
The POS connection
When multichannel merchants add retail locations to their mix, one item topping their to-do lists is choosing a point-of-sale, or POS, system. This is
Rave Reviews for VendorNet
VENDORNET IS A WEB-BASED communications network that manages and tracks the order and delivery cycle between the retailer and the supplier. The company
Systems Integration
Three times a year, while conducting our benchmark surveys, we ask our readers how many sales channels they operate and each time, their lists grow longer.
Technophobia?
Talk to Gus Pagonis, the Sears logistics chief, about the biggest issue in supply chain management, and you might well expect the retired general to tout
Cabin Fever
THE WOOLLY SHEEP is no mammoth retailer, but from its little corner of Weed, CA, an historic lumber town (pop. 3,100) on the western slopes of Mt. Shasta,