consumers doing stuff

Consumers Willing to Wait, But Not Pay for Shipping

| Mike O'Brien

While consumers may be understanding of delays caused by – yup – supply chain issues, they are less forgiving when it comes to being charged for shipping. Over half of respondents to a survey from Dotcom Distribution said they get the delays, but just 25% of those respondents said it made them more tolerant of shipping costs.

cross-border ecommmerce globe and boxes

Cross-Border Ecommerce: Assessing the Risks for SMBs

| Eduardo Lopez-Soriano

As you expand into international shipping, be prepared for the associated complexities of cross-border ecommerce logistics. Businesses that have successful international expansion stories are often those that took the time to lay the critical groundwork, ensuring they were well prepared to handle and address emerging risks.

VoC illustration

VoC Data: How to Listen to Shoppers

| David Fletcher

After two years of rapid change in ecommerce and retail, what do consumers want? Trust me, they’ll tell you, via Voice of the Customer (VoC) data, and you should be asking and listening. Now that a great customer experience is table stakes, retailers need to know more about them to stand out, making VoC data that much more critical.

martech magnifying glass

Martech and Digital Experience Management: The New Frontier

| John Schneider

Today, consumers expect you to anticipate their needs and offer relevant suggestions before their initial contact. Powerful martech tools such as customer data platforms, AI-based personalization and digital asset management (DAM) help you make “next best action” decisions that future-proof your customer experience strategy.

delivery failure smashed box feature

Delivery Failures Hit Nearly 75% of Consumers

| Chris Jones

Against a backdrop of supply chain disruption, the ecommerce boom and worldwide driver shortages over the last several years, many brands have faced hurdles concerning fulfillment while logging more home deliver failures. Although some have tailored their strategies to overcome them, others haven’t been quite as successful.

sustainable packaging

Sustainable Packaging: Why It Matters and How to Source It

| Brendan Heegan

Sustainability is more than just good for the planet; it’s good PR for your company. That’s why you should consider adding sustainable packaging to your repertoire. It helps your company meet sustainability goals while giving eco-conscious consumers a better choice. Here’s how to go about sourcing sustainable packaging.

Google Last Mile Fleet Solution feature

Google Rolls Out Fleet/Route Optimization Toolset

| Mike O'Brien

Given the vast amount of data streaming into its ubiquitous search engine every day, its various technology platforms and the ecommerce explosion, it’s only logical that Google is offering what it sees as a better mousetrap to solve the thorny problem of route optimization in last-mile deliveries.

ecommerce returns running boxes feature

Narvar Offers Ecommerce Returns Home Pickup

| Mike O'Brien

Narvar is letting retailers offer customers the convenience of home pickup of returns within one to 10 days for a convenience fee, a service that was piloted at 70 companies in Q4. The home pickup service is currently offered in San Francisco, New York, Los Angeles, Chicago and Houston, with plans to expand to about 100 more markets.

Target curbside pickup

Target Rolling Out Curbside Returns This Fall

| Mike O'Brien

Do you want a latte with that toy your kid didn’t like? Target said it is offering curbside returns in select markets starting this fall, as well as the opportunity to grab a Starbucks beverage while you’re at it. The red target retailer said customers can use the Target app to set up a curbside return and/or grab a caffeinated drink.

mobile checkout

Which is the Best One-Click Checkout Product?

| Jason Boyd

Having a one-click checkout provider for your online store just makes sense. Shoppers hate slogging through a long checkout process to get that bauble that caught their eye – and ecommerce merchants hate losing sales to abandoned shopping carts. But are they truly one click, and how fast? We put the platforms through their paces.