UPS van in snow holiday peak season feature

Narvar Partners With UPS on Real-Time Data Tool

| Mike O'Brien

Narvar, provider of post-purchase experience solutions, is now pulling in real-time shipping data from UPS into a new dashboard product called Monitor to give shippers greater visibility into packages in transit across the supply chain, anticipating and proactively addressing issues.

Walmart+ bags 2

Walmart, Target Stepping Up Omnichannel Ahead of Holidays

| Mike O'Brien

In an effort to make ordering and receiving goods easier for the holidays, Walmart and Target have both announced upgrades to their omnichannel strategies as supply chain woes continue to impact inventory stock levels and consumers worry that products won’t be available.

payment processes

Enhanced Payment Processes Improve Customer Loyalty

| Andy Orrock

With online and store checkout being such a vital part of the overall customer experience, prioritize enhancing your payment processes to ensure a smooth and frictionless journey. This leads to lower online cart abandonment rates, larger basket sizes, higher retention rates and more revenue. Here three critical elements to include.

Subscription Programs: From Transactions to Relationships

| Greg Alvo

One strategy to build effective customer relationships is to integrate subscription programs into an ecommerce offering. Providing clear, consistent communication and establishing demonstrates you truly know your customer. And personalization, convenience and cost savings creates an affinity for your brand and authentic connections.

digital transformation

The Post Digital Transformation Age: Standing Out From Sameness

| Rajesh Midha

Advancements most brands have made during the pandemic brought the digital transformation era to a close. Now, we are swiftly entering the post-digital transformation age. Brands will need to do much more than simply provide interactions and interfaces if they are to lock in customer loyalty.

project44 convey feature

project44 Acquires Convey, Gains Last Mile Strength

| Mike O'Brien

project44 has acquired Convey for $255 million to create an end-to-end supply chain visibility solution, marrying up the latter’s expertise in last mile to complement its focus up the chain in first and middle mile and all modes of freight, in both B2B and direct-to-consumer realms.

customer service puzzle

Customer Service: 3 Golden Rules for 2021

| Greg Hanover

Delivering a prime customer service experience is not just about having enough staff or responding in a timely and efficient manner. Customers have options, and in order to keep customers in your corner, you have to ensure that the customer service team is not only strong, but supported, informed, and experienced.

personalization chick on phone

The Future of Ecommerce Personalization is Context-Based

| Ofer Fryman

The traditional approach to personalized product recommendations will almost certainly miss the mark for customers and deliver weak business results. The true measure of effective personalization will be your ability to understand someone’s current contexts, and deliver exactly what they’re looking for in the moment of need.