ecommerce returns running boxes feature

Narvar Offers Ecommerce Returns Home Pickup

| Mike O'Brien

Narvar is letting retailers offer customers the convenience of home pickup of returns within one to 10 days for a convenience fee, a service that was piloted at 70 companies in Q4. The home pickup service is currently offered in San Francisco, New York, Los Angeles, Chicago and Houston, with plans to expand to about 100 more markets.

Target curbside pickup

Target Rolling Out Curbside Returns This Fall

| Mike O'Brien

Do you want a latte with that toy your kid didn’t like? Target said it is offering curbside returns in select markets starting this fall, as well as the opportunity to grab a Starbucks beverage while you’re at it. The red target retailer said customers can use the Target app to set up a curbside return and/or grab a caffeinated drink.

mobile checkout

Which is the Best One-Click Checkout Product?

| Jason Boyd

Having a one-click checkout provider for your online store just makes sense. Shoppers hate slogging through a long checkout process to get that bauble that caught their eye – and ecommerce merchants hate losing sales to abandoned shopping carts. But are they truly one click, and how fast? We put the platforms through their paces.

CX or CSAT illustration

In An Era of Shortages, CX Matters More Than Ever

| David Fletcher

How can retailers keep problems outside their control from damaging customer relationships? Competing on customer experience (CX) is always smart, but right now it’s critical. Of course, the best CX is getting the products they want when they want them. But you can deliver excellent CX in other ways to maintain trust and goodwill.

Walmart InHome fridge feature

Walmart Quintuples In-Home Grocery Delivery

| Mike O'Brien

In another front of their ever-escalating war, Walmart is quadrupling its in-home grocery delivery service as Amazon continues to step it up as well, both doubling down despite concerns that linger among consumers related to COVID-19 and the omicron variant spike.

e-grocery dark stores illustration feature

E-Grocery: There Are No Quick Fixes

| Frank Kouretas

Opting for full third-party delivery for grocers came with many short-term advantages, allowing them to offer e-grocery solutions overnight. But this lucrative solution may not be sustainable for grocers who intend to make online an important part of their business. Owning the full omnichannel experience pays long-term dividends.

Next-Gen PIM is All About the Experience

| Jennifer Krizanek

While current iterations of PIM are highly effective, the tech landscape is shifting to a broader, more powerful paradigm: The product experience. Brands must create emotion-stirring experiences tailored to a consumer’s personality and preferences. But personalization requires serious data management and deep customer insights.

UPS van in snow holiday peak season feature

Narvar Partners With UPS on Real-Time Data Tool

| Mike O'Brien

Narvar, provider of post-purchase experience solutions, is now pulling in real-time shipping data from UPS into a new dashboard product called Monitor to give shippers greater visibility into packages in transit across the supply chain, anticipating and proactively addressing issues.