3 Ways to Get Ahead of Evolving Customer Needs
There is no question – the retail environment is being redefined, and retailers are being challenged to think differently about consumer demands. Here are three ways to adapt to the evolving customer.
Customer Service
Managing Customer Churn from the Get-Go
As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.
Abercrombie & Fitch Co. Looks For Potential Buyer
Abercrombie & Fitch Co. reported that, after receiving expressions of interest, it is in preliminary discussions with several parties regarding a potential transaction with the company.
How to Give Your Customers the Service They Crave
Today’s self-service customer care is leaps and bounds ahead of those rage-inducing tools of yore, thanks to artificial intelligence. Here is why virtual customer service assistants could be the next big thing for your business.