Customer Service

A Team-First Approach to Smart Retail Holiday Planning

| Bart Mroz

With the holiday season accounting for so much of a retailer’s annual sales, as much as 30% to 40%, achieving the highest possible holiday ROI is crucial. Here is what you need to know when it comes to planning your holiday strategy.

customer service agent

3 Ways to Get Ahead of Evolving Customer Needs

| Kathy Juve

There is no question – the retail environment is being redefined, and retailers are being challenged to think differently about consumer demands. Here are three ways to adapt to the evolving customer.

Managing Customer Churn from the Get-Go

| James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

customer service puzzle

How to Give Your Customers the Service They Crave

| Benjamin Stone

Today’s self-service customer care is leaps and bounds ahead of those rage-inducing tools of yore, thanks to artificial intelligence. Here is why virtual customer service assistants could be the next big thing for your business.

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