Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.
In today’s competitive retail environment, differentiation is more important than ever. Yet, very few retailers effectively communicate what makes them different from the next guy. Here is how brands can set themselves apart from the pack.
As technology evolves to support new ways of doing business, it also creates new opportunities for fraud, like botnet attacks and static biometric fakery. Here is how companies can guard against these attacks.
Have a question about a product? Need help with an order? Trying to find an item in your local store? Where do you turn? Customer service. Here are four tips that will help your customer service team enhance the brand loyalty.
When starting out, new entrepreneurs have a lot of goals with the main ones being gaining recognition for their venture and rapid growth. Overnight success, however, is not the standard; you have to do it the old-fashioned way. Here are six tips that will ensure success in your retail business.
Starting a business is like giving birth to a child – you have to tend to it to have the best chance of success. Every entrepreneur starting their own business dreams of making it work, but what does it take? Here are tips to ensure success with your own business.
When it comes to an omnichannel experience, a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to customers.
With the holiday season accounting for so much of a retailer’s annual sales, as much as 30% to 40%, achieving the highest possible holiday ROI is crucial. Here is what you need to know when it comes to planning your holiday strategy.
The holiday season is just around the corner and 20% to 30% of annual sales rely on getting it right. Here is a deep dive look at the expectations of consumers this holiday season.
While the holidays are just a few months away, retailers have been making a list and checking it twice in preparation for their busiest season. Here are three questions you should ask