Customer Service Archives - Page 2 of 3

Is Customer Service the Weak Spot in Your Fraud-Protection Chain?

June 21, 2018 | Rafael Lourenco

As technology evolves to support new ways of doing business, it also creates new opportunities for fraud, like botnet attacks and static biometric fakery. Here is how companies can guard against these attacks.

How Customer Service Can Increase Sales and Build Brand Loyalty

June 15, 2018 | Greg Zakowicz

Have a question about a product? Need help with an order? Trying to find an item in your local store? Where do you turn? Customer service. Here are four tips that will help your customer service team enhance the brand loyalty.

6 Tips for Strategic Retail Business Growth

May 29, 2018 | Helen Cartwright

When starting out, new entrepreneurs have a lot of goals with the main ones being gaining recognition for their venture and rapid growth. Overnight success, however, is not the standard; you have to do it the old-fashioned way. Here are six tips that will ensure success in your retail business.

How Businesses Can Lay Golden Eggs: A Guide to Success

April 30, 2018 | Helen Cartwright

Starting a business is like giving birth to a child – you have to tend to it to have the best chance of success. Every entrepreneur starting their own business dreams of making it work, but what does it take? Here are tips to ensure success with your own business.

Omnichannel Customer Service in Retail: From Miserable to Memorable

April 19, 2018 | Anand Subramaniam

When it comes to an omnichannel experience, a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to customers.

A Team-First Approach to Smart Retail Holiday Planning

October 18, 2017 | Bart Mroz

With the holiday season accounting for so much of a retailer’s annual sales, as much as 30% to 40%, achieving the highest possible holiday ROI is crucial. Here is what you need to know when it comes to planning your holiday strategy.

How to Meet Customer Expectations This Holiday Season

October 11, 2017 | Daniela Forte

The holiday season is just around the corner and 20% to 30% of annual sales rely on getting it right. Here is a deep dive look at the expectations of consumers this holiday season.

3 Ways to Get Ahead of Evolving Customer Needs

June 26, 2017 | Kathy Juve

There is no question – the retail environment is being redefined, and retailers are being challenged to think differently about consumer demands. Here are three ways to adapt to the evolving customer.

Managing Customer Churn from the Get-Go

June 14, 2017 | James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

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