Customer Service Archives - Page 2 of 3

Narvar-Zendesk Partnership Tackles Ecommerce Delivery Issues

May 29, 2019 | Mike O'Brien

As the bar is continually raised on customer experience expectations for ecommerce orders, partnerships like the recent one between popular CRM platform Zendesk and post-purchase management software firm Narvar will become more common.

Is the Customer Always Right? A Look At a Good Customer Experience

March 11, 2019 | Daniela Forte

“The customer is always right,” is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC., talks about how you approach the concept of “the customer is always right” can impact your business either positively or negatively.

3 Ways AI and Chatbots Will Transform Retail in 2019

January 30, 2019 | Abinash Tripathy

AI and chatbots are changing the way retailers connect with customers, becoming even more integral to the online journey from beginning to end. Here are three ways they’re transforming retail in 2019.

How Customer-First Policies Can Attract and Retain Customers

October 18, 2018 | Greg Zakowicz

Customer service is important – possibly more important than ever. Here is how your customer-first policies can make an impact on your business.

Holiday Customer Service Will Measure Up – If You’re Prepared

September 19, 2018 | Kim Houlne

Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.

Are Your Competitive Differentiators Really Differentiating?

August 16, 2018 | Greg Zakowicz

In today’s competitive retail environment, differentiation is more important than ever. Yet, very few retailers effectively communicate what makes them different from the next guy. Here is how brands can set themselves apart from the pack.

Is Customer Service the Weak Spot in Your Fraud-Protection Chain?

June 21, 2018 | Rafael Lourenco

As technology evolves to support new ways of doing business, it also creates new opportunities for fraud, like botnet attacks and static biometric fakery. Here is how companies can guard against these attacks.

How Customer Service Can Increase Sales and Build Brand Loyalty

June 15, 2018 | Greg Zakowicz

Have a question about a product? Need help with an order? Trying to find an item in your local store? Where do you turn? Customer service. Here are four tips that will help your customer service team enhance the brand loyalty.

6 Tips for Strategic Retail Business Growth

May 29, 2018 | Helen Cartwright

When starting out, new entrepreneurs have a lot of goals with the main ones being gaining recognition for their venture and rapid growth. Overnight success, however, is not the standard; you have to do it the old-fashioned way. Here are six tips that will ensure success in your retail business.

How Businesses Can Lay Golden Eggs: A Guide to Success

April 30, 2018 | Helen Cartwright

Starting a business is like giving birth to a child – you have to tend to it to have the best chance of success. Every entrepreneur starting their own business dreams of making it work, but what does it take? Here are tips to ensure success with your own business.

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