E-grocery sales in April fell 3.8% to $8.1 billion, while order volume was down 5.8% as nagging inflation and the ongoing return to stores hit both order frequency and the number of active online users, according Brick Meets Click and Mercatus. The sector has been giving back some of the the healthy gains it saw in 2020 and 2021.
Ship from store and curbside pickup are not new to multichannel businesses, but many smaller ones are trying to implement this model, often without the infrastructure and systems in place to support it. Here’s what you need to do to set up streamlined, store-level picking and curbside fulfillment during the coronavirus pandemic.
Savvy retailers are capitalizing on this consumer preference by positioning smartphones front and center when it comes to in-store fulfillment with options like BOPIS (buy online, pickup in store) and ROPIS (reserve online, pick up in store). Here are the customer benefits and some tips to make both succeed in your retail business.
Stein Mart has become the latest retailer to partner with Amazon, betting that increased traffic to the ecommerce giant’s lockers in the back of its stores for order pickup and returns will translate to sales for the struggling discount chain. The lockers will be located in about 200 of Stein Mart’s 283 stores by early June.
While Amazon dominates ecommerce overall, accounting for roughly half of all online consumer sales according to some estimates, it is not out in front in the grocery wars as competitors like Walmart and Target with more physical assets are winning in curbside pickup.
In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.
Multichannel Merchant senior editor Mike O’Brien talks with Shopatron founder and CEO Ed Stevens about holiday ecommerce trends in the 2014 shopping season.
If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were … Continue Reading →
Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a new survey.
Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.