Best Buy saw its online sales increase 12% to $1.14 billion in the first quarter, representing 13.6% of total revenue, up from 12.9% a year ago. This was helped by the company’s continued omnichannel investments, improved inventory management and ongoing supply chain transformation.
Target is taking a new approach to its distribution model for retail and ecommerce orders, testing out a “flow center” concept that draws from a common inventory pool and sends smaller shipments to stores to enable quicker turns and lower stock levels.
Putting the customer at the center of everything a brand does is vital to success in retail and ecommerce. In the latest MCMCommerceChat podcast, Bruce Pullens, Director of Customer Strategy and Insights for Lane Bryant, discusses why a customer-centric approach is critical and what it looks like within his company. Listen to what Pullens has to say about how retailers can achieve this.
Order fulfillment is not a case of one-size-fits-all. The needs of your fulfillment operations can vary greatly depending on your business model – from omnichannel to subscription box services to direct selling. Here are key considerations for several popular business models.
When it comes to an omnichannel experience, a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to customers.
Retailers have been turning to Buy Online, Deliver From Store (BODFS) to meet rising customer expectations. It’s a solution that optimizes last-mile delivery by shipping from a store or warehouse to the customer that same day.
It’s hard to escape the chatter claiming the death of the traditional retail store. And, when stores do go bankrupt, we hear the same explanation: Ecommerce and direct-to-home delivery has turned brick-and-mortar retail into an outdated model for serving customer needs and desires. Here are some key areas to think about when fulfilling from a retail store.
Walmart announced the expansion of its pickup program by adding 500 more pickup towers to stores across the country. See what new add-on Walmart is implementing with this expansion.
With omnichannel being a key driver in Best Buy’s success during Q4 2017, its President of Supply Chain, Mark Irvin, recently shed light at Ecommerce Operations Summit on how his team helped make it possible.