Even though we live in a very digital retail environment today, consumers still want and even crave a human element in customer service. A new study reveals why the human element is important when engaging with consumers today.
If you think customer expectations are high overall in terms of ecommerce and direct-to-customer fulfillment, take a good look at the millennial generation. See what the research says, and what three millennial-focused brands are doing to go above and beyond and deliver a great customer experience for this key demographic.
Ecommerce continues to evolve and play a major role, influencing how customers interact with brands and how retailers manage the omnichannel experience. Take a look at retail trends past and present and what retailers should focus on in the coming months.
Certona helped MotoSport expedite real-time product data and inventory transfer, increasing site performance and providing a more personalized experience.
In a study by UPS, 51% of shoppers made their purchases online, compared to 48% in 2015 and 47% in 2014. The problem is big box retailers face is that they have yet to figure out how to successfully sell certain big box categories online, which is why conversions are so low. See how big box retailers should be personalizing the online experience for shoppers.
There’s no denying the popularity of subscription box services. The challenge is to sustain momentum on an on-going basis. Want to ensure subscription box success? Here are a few pain points you will want to plan for.
The future of retail management is expected to be more personalized and collaborative. This is evident with Square’s partnership with Vend. See why this partnership will increase both personalization and collaboration.
The elephant in the ever-growing room of online retailing is one of the biggest elephants anywhere – and its name is Amazon. With the holidays coming, here are four ways you can gain an edge on the marketplace giant.
Amazon is now arguably today’s most popular and most shopped online retailer in the world, and is often looked upon as a personalization leader. Here are a few tips on how to bring this form of personalization to your bricks-and-mortar store.
Providing a personalized optimal experience for your B2B customers is vital in today’s B2B industry. How are you providing the right experience for your customers? In this MCM Executive Summary report you will see how various B2B merchants are connecting with their consumers and what is needed to be successful.