Retailers Get Hip to Recommerce: Why this Trend is Here to Stay

| Erik Morton

Given the increased focus on sustainability and an Instagram-fueled focus on one-of-a-kind, vintage items, the growth and revenue potential of recommerce was inevitable. To be successful with this approach, you need to ensure that the customer experience is at its best, which is challenging given the logistics. Here are some tips.

New Industry Group Seeks to Tackle Growing Issue of Product Returns

| Mike O'Brien

To combat the growing problem of returns, which continue to eat away at profit margins, the Retail Value Chain Federation and returns prevention software provider Newmine have created the Product Returns Council to work on solutions. Both will take part in a returns workshop at Ecommerce Operations Summit, April 14-16 in Orlando.

Greening Up Your Ecommerce Operations During the Holiday Sprint

| Ann Starodaj

In 2019, over half of shoppers say they’re conscious of the environmental practices of retailers they shop with. At the same time, they love overnight shipping and free returns, which impact the environment. Retailers, striving to please consumers and be sustainable, are caught in the middle. Here are some ways to address the dilemma.

UPS Says National Returns Day Will Be 26% Higher Than 2019

| Mike O'Brien

UPS is projecting a 26% increase on “national returns day” on Jan. 2, when 1.9 million inbound packages are expected to hit its network as Q4 ecommerce continues to balloon. Another somewhat smaller returns peak of 1.6 million packages/day will hit the week of Dec. 16; the daily average that month will be 1 million, UPS said.

7 Tips for Adding Ecommerce to Your Subscription Box Business

| Nicole Lee

Many subscription box customers are interested in purchasing additional items, so adding an ecommerce channel can enable merchants to enhance the experience while generating a new revenue stream. This requires some operational adjustments. Here are 7 ways to help ensure success with your subscription ecommerce fulfillment.

FedEx Adds Returns Service at Walgreens Stores Nationwide

| Mike O'Brien

With returns such a huge piece of the ecommerce experience, FedEx is making it easier by adding return services at thousands of Walgreens stores nationwide next month in a partnership expansion. FedEx’s returns technology, launched in 2018, allows returned items to be dropped off, inspected, packed and in some cases processed.

Ecommerce Returns Are the New Customer Experience Battlefield

| Justin Irvine

What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.

6 Shipping and Mailing Tricks to Save You Money

| Mike O'Brien

Small merchants can transform their shipping and mailing operations into an asset rather than a nuisance and cost center. A focus on quick wins that add up over time can fatten your profit margins while delivering increasingly better customer experiences. Learn how refining your strategy can lead to business improvement.