*Hot Properties

| MCM staff

With a reasonably constructed ten-year lease, a fulfillment operation can expect to attain an equity-underwritten rate of three dollars a square foot

Postal Power

| Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

Ahead of the Game

| Barbara Arnn

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel

Joining Forces

| Lew Waddey

Companies have to keep the main thing the main thing Direct-to-customer retailers choose to outsource because of the third-party fulfillment industry’s

FORBIDDEN CITY

| Dave Eckley

In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger

THAT’S AN ORDER

| Ron Hounsell

Did you ever notice that the declaration It’s not your father’s Oldsmobile any more turned out to be false? It was your father’s Oldsmobile. No one believed

Keep IT Happy

| David Pluviose

When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies

KEVIN WOOLCOTT

| Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

Crossing the Bar

| Timothy Van Mieghem

Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods