Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.
Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center.
China, one of the most dynamic retail markets in the world, is ranked as the top country in the 2016 Global Retail Development Index, while India’s high market potential, fast growth, improved regulatory environment, and ease of doing business pulled it up to second in the rankings. Click and see which other emerging markets are atop the list.