![Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents](https://multichannelmerchant.com/wp-content/uploads/2013/03/contact-center-4-operators-300.gif)
The Contact Center Is Your Customer Service Gateway
Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.