Merchants Get Their Contact Centers Ready for the Holidays

| MCM staff

Multichannel Merchant and The Call Center School have teamed up to provide digital, catalog and other merchants with convenient and affordable internet-based training for new and existing call center staff to maximize the revenue potential of the holiday season.

9 Tips for Effective Live Chat

| Erin Lynch

So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.