Letter to the Editor: DHL Responds to Article
In the June 18 issue of Multichannel Merchant, an analyst
Fulfillment
USPS Regroups to Tackle Parcel Market
Get ready for a leaner, meaner and more technologically advanced U.S. Postal Service.
Close Performance Gaps with Full-Spectrum Coaching
Every contact center has its top performers, average performers and poor performers. The problem is, most contact center coaches tend to just accept this fact and they do little to try and close the gap.
Aberdeen: Most Warehouses Planning Redesign by 2010
A new report from market research firm Aberdeen finds that 97% of warehouse professionals are planning to redesign their facilities in the next 24 months — with 56% of best-in-class companies planning to improve operations within the next year.
The deal with DHL restructuring
Rumors had been circulating for months that Deutsche Post would pull its DHL delivery service out of North America. It didn’t, but it’s taking some drastic
Federal judge, Congress defang FACTA
Merchants in May received two pieces of good news on the ill-crafted Fair and Accurate Credit Transactions Act, or FACTA. Congress passed a bill protecting
Be a converter
What’s the average site conversion rate for a typical merchant today? About 2.4%. That’s pretty depressing when you think about it. So how do you help
Packaged Goods
So maybe packing product into containers to be shipped to customers isn’t the sexiest part of multichannel selling. But it is one of the most important.
If you can’t beat ’em
The news in May that DHL was radically scaling back in the U.S. wasn’t a huge surprise. The courier had lost billions of dollars here, and it was well
Freight Train
Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what