Omnichannel in 2021: What to Expect

Whether or not we see a reduction of the pandemic in 2021 (hold breath here), the retail landscape has been forever changed and omnichannel has been locked in. What kinds of trends are going to shape the new year? How will retailers continue to evolve and adapt in a very challenging environment, and what tools will take precedence?

To take a look ahead at and get an idea of what will be hot in the New Year, Multichannel Merchant caught up with Dave Cesaro, executive director of client strategy at martech provider Valassis, in this episode of our MCM CommerceChat podcast.

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