Over the past couple years, several retailers have launched new scan & go pilots. Some are even calling this tired technology autonomous checkout, comparing it to systems from Amazon Go. But scan & go and autonomous checkout really have little in common. Here’s how the two tech-powered checkout processes differ.
Following the playbook of developing innovative tech then selling it, Amazon is offering retailers its cashierless checkout capability from Amazon Go stores. Amazon said Just Walk Out is already under contract to several retailers it wouldn’t name. OTG, with hundreds of CIBO stores at 10 major U.S. airports, will soon be using it.
The juxtaposition of “fast and frictionless yet safe” checkout puts a large burden on retailers who may be tempted to add extra steps to increase security. While there are many ways to meet these growing customer expectations, the best approach is to prioritize the user experience. Here are 4 trends to watch for in 2020 and beyond.
Accel Robotics, a startup using AI and computer vision to enable checkout-free stores, has raised $30 million in a Series A round led by SoftBank. The system lets shoppers in grocery and convenience stores, quick service restaurants and drugstore chains grab items and go, getting a receipt sent via text or app to their phone.
With an omnichannel approach becoming ever more prevalent in the grocery industry, a new report found grocery retailers excelling in some areas while needing a bit of improvement in others. That’s according to a new omnichannel readiness benchmarking report from the Food Marketing Institute (FMI) and FitForCommerce.