Reseller agreement builds customer loyalty and trust in digital commerce and strengthens PCI DSS compliance and privacy capabilities for contact centers BOSTON and GUILDFORD, England, April 13, 2021 — (BUSINESS … Continue Reading →
In today’s world of data-driven performance marketing, phone calls are a key component in the omnichannel customer journey. Here is why many brands are developing marketing efforts for mobile, few of those efforts include provisions for voice-based communications.
Consumers are getting better at navigating ecommerce on their own. But not every feature of customer care can or should be automated, leaving merchants to figure out where to lend hands-on support, and what to make self-service. An expert panel at Ecommerce Operations Summit 2019 provided 10 tips to help you navigate this issue.
Offering an authentic experience and maintaining long-lasting relationships with its customers is a goal for subscription-based dog food company The Farmer’s Dog. Here is how the company improved its customer care experience.
Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.
The holiday season is officially here and contact center managers around the world are prepared for the busiest time in retail. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure and optimizing inventory and fulfillment. Here is how several technologies like AI can be leveraged in social customer and engagement strategy to create efficiencies that make your agents and operations more productive by increasing response rates and response times.
With retail sales expected to top $1.1 trillion this holiday season, brands are shoring up human resources to meet demand with a record 700,000+ seasonal hires for the December holidays. Here is a look at how AI can help the contact center during peak season.
Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.
Ecommerce customers expect 24×7 service across email, chat, call, and social media. Online shopping today means your customers can be anywhere and reach out to you at any time with questions about a purchase, shipping or credit card issues. Here are a few tips that will help keep communication open between the customer and retailer.
The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season.