About 70% of U.S. adults use one or more social media sites, according to Pew research, with many making direct purchases there, and savvy merchants are tapping into this trend. But they must be at the top of their order fulfillment game to succeed. Here are some best practices top brands are using in social commerce fulfillment.
At Ecommerce Operations Summit 2019, Hanko Kiessner, CEO of Packsize, Jamie Markland, associate director of operations at Boll & Branch and Rob Bass, chief supply chain officer at Best Buy, discussed their ecommerce packaging sustainability journey and the benefits realized. Here are some of the insights they shared.
Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.
Ecommerce fulfillment robots are trending up. The entry point for ecommerce companies is now in the hundreds of thousands of dollars instead of multiple millions, and can be scaled up as needed. This report from MCM examines the players, the state of the art, advancing capabilities and results being seen by ecommerce companies.
Stein Mart has become the latest retailer to partner with Amazon, betting that increased traffic to the ecommerce giant’s lockers in the back of its stores for order pickup and returns will translate to sales for the struggling discount chain. The lockers will be located in about 200 of Stein Mart’s 283 stores by early June.
Target reported ecommerce sales growth of 42% in the first quarter, with positive guest response to same-day digital fulfillment services. The quarter marked Target’s eighth consecutive quarter of comparable sales increases. CEO Brian Cornell said the retailer’s comparable sales growth of 4.8% was a bit ahead of expectations.
In an effort to reduce its massive distribution and fulfillment costs, Amazon is implementing packaging automation, much as many other retailers have, while a separate program offers up to $10,000 to help set up Amazon employees willing to flip to delivery contractors.
The pressure is on ecommerce merchants to get orders out faster so customers don’t go to competitors when the experience is flawed. This is why more fulfillment centers are implementing warehouse automation, including robotics, to address throughput and efficiency issues. This MCM report covers the latest solutions and trends.
Shoppers want visibility into the entire order fulfillment process, from accurate availability at purchase to tracking updates. Fulfillment visibility is no longer a nice-to-have but a must-to-compete in ecommerce and improve your bottom line. Here’s how increased inventory visibility improves customer satisfaction and the bottom line.
To succeed, retailers and ecommerce companies need to meet heightened customer experience demands. That means offering fast shipping, free returns and same-day delivery, if possible. Learn insights from industry experts on ways to optimize your fulfillment network and focus your technology investments to compete and win.