How to Deliver an Excellent Customer Experience  Aug 17, 2015 4:49 PM By Oliver Jaeger

It’s no secret that competition in online retail sales is a cutthroat business. Here are ways you can succeed at customer experience and beat the competition.

Fake Target Customer Service Guy Trolls Haters  Aug 14, 2015 12:07 PM By Tim Parry

Haters gonna hate… And sometimes, a troll comes to the rescue, as Facebook user Mike Melgaard did for Target. But Melgaard taught Target’s customer service team a lesson, too: Don’t fall asleep at the wheel.

4 Tips for Identifying the Most Profitable Lead Sources  Aug 11, 2015 3:28 PM By Neil Rosen

While many are simply buying lists and hoping they get some traction, this is costly to (and unproductive for) their brand. So, with a billion potential sources for leads, what are B2C marketers to do? Here are four simple tips that will help.

7 Keys to a Successful Compliance Management Strategy  Aug 11, 2015 2:54 PM By Daniela Hagen

Many companies are so focused on developing products and running their business that they ignore the growing need for a compliance management strategy. By acting diligently and creating complete transparency within your organization or business, you invariably discover and resolve many hidden risks, saving you and your organization from easily avoidable losses.

5 Steps to Lessen Higher Minimum Wage Impact in Your Distribution Center  Aug 11, 2015 9:49 AM By Curt Barry

In order to soften the blow from any upcoming federal minimum wage increase, here are 5 ways to increase productivity in your retail distribution center.

Making the Most of Customer Portals  Aug 10, 2015 1:08 PM By Ernie Schell

Portals are useful for their immediacy, interactivity, and flexibility. See what benefits customer portals can have for your business.

The Unintended Consequences of a Channel-Friendly Approach  Aug 10, 2015 11:54 AM By Luke Frandrup

If you manage a website for any reputable product manufacturer, chances are you’ve thought about what to do when your site visitors want to buy. Do you sell your product direct?

Why Retailers are Slow to Go Omnichannel  Aug 05, 2015 8:01 AM By Tim Parry

Retailers throw out the term omnichannel like every merchant is offering their customers the ability to buy online and pick up in store. But truth be told,that’s a big part of the reason you’re seeing a slowdown of omnichannel roll-outs. Here’s why omnichannel tends to fail at the store level.

Are You Holding Onto Your Fulfillment System Too Long?  Aug 03, 2015 3:58 PM By Curt Barry

Your OMS or ERP system may be right for your call center, merchandisers and web integration. But are the requirements the same as they were 10-15 years ago?

Retail Bloopers and the Role of Attribution in Delivering an Omni Experience  Aug 03, 2015 10:45 AM By Deepa Sureka

Retail bloopers cause frustration for customers but are also a real threat to understanding the influence marketing is having in the entire customer journey to conversion.

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