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Ecommerce ARCHIVE

Holiday 2013: Lofty Delivery Expectations Taxed Carriers  Feb 05, 2014 4:28 PM By Tim Parry

Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal analyst Sucharita Mulpuru doesn’t expect history to repeat itself in 2014. Here’s why lofty delivery expectations taxed the carriers this holiday season.

5 Retail Customer Experience Predictions for 2014  Feb 05, 2014 10:36 AM By Jeannie Walters

The customer experience is one of constant change. And customers are expecting retailers to keep up, regardless of the channel. Here are a few things we might get to see in 2014.

International Ecommerce to Grow to $50 Billion by 2020  Feb 05, 2014 10:01 AM By Tim Parry

International sales from U.S. ecommerce retailers will jump from $11 billion in 2014 to almost $50 billion by 2020, according to a report by OC&C Strategy Consultants.

Men’s Wearhouse Introduces International Shipping for Online Customers  Feb 05, 2014 9:29 AM By MCM Staff

Men’s Wearhouse extends its reach to existing customers who live outside the United States by offering international shipping.

SLI Systems Moves Clients Off Google Commerce Search  Feb 05, 2014 9:25 AM By MCM Staff

SLI Systems today announced that it is renewing its special terms offer for its learning-based site search solution for retail and eommerce sites currently using Google Commerce Search, which is set to expire in the next few months.

Acme Tools Launches Redesigned Website  Feb 05, 2014 8:59 AM By MCM Staff

Acme Tools today unveiled its new ecommerce website at AcmeTools.com. The redesigned digital platform, was built on IBM WebSphere Commerce and deployed by IBM business partner BlueSky Technology Partners.

Walmart Canada Expanding Reach with $500 Million Investment  Feb 05, 2014 8:48 AM By Erin Lynch

Walmart Canada announced that it will invest close to $500 million over the next 12 months in an effort to expand its network and its distribution and ecommerce operations.

One Kings Lane Hires New CTO  Feb 04, 2014 2:34 PM By MCM Staff

One Kings Lane announced it hired ecommerce veteran Arun Rajan as the new Chief Technology Officer. Rajan comes to One Kings Lane from Zappos, where he spent more than four years as chief technology officer.

Brooks Brothers Michael Moseman Gets Candid on Customer Service  Feb 04, 2014 2:00 PM By Erin Lynch

Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.

5 Ways to Cut Your Order Fulfillment Costs  Feb 03, 2014 2:23 PM By Stephen Bulger

It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.




OUTLOOK 2012-13: ECOMMERCE

2012-13 Ecommerce Outlook Report
Exclusive research downloads from the editors of Multichannel Merchant.
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