Operations & Fulfillment
UPS, Sealed Air Unveil Packaging Innovation Center
Meeting the increasingly high demands of ecommerce customers and helping shippers drive efficiency in their fulfillment operations were two of the main themes as UPS and Sealed Air jointly unveiled their packaging innovation center, located on the campus of UPS Supply Chain Solutions near its Worldport air hub in Louisville, KY.
Are Online Marketplaces Preying on Your Business?
The lure of online marketplaces and the exposure to tens of millions of their customers can lead to significant sales growth, but at what cost? Here’s some things to keep in mind before jumping in and hanging out your virtual shingle.
Amazon Expands Ecommerce Fulfillment Capacity in India
In line with the hyper growth of ecommerce activity there, Amazon is expanding its operations in India by adding seven new fulfillment centers. See which states in India will be part of Amazon’s expansion.
How Top Brands Deliver Great Customer Experiences
In retail and ecommerce, it’s becoming more and more about creating a great customer experience as a differentiator that keeps shoppers engaged and coming back for more. But what are the components that make this happen? Learn how winners and finalists of MCM’s annual Excellence in Customer Experience Awards get it done and set themselves apart.
Rate Shopping Helps Wizard Industries Tackle Fulfillment Challenges
Wizard Industries has been able to improve its fulfillment efficiency and reduce staff and shipping costs by implementing carrier rate shopping software. Find out more about the benefits the company realized through the implementation.
UPS Adds Beacons to Handle Package Misloads
UPS is installing electronic beacons in its package cars to notify workers if they have placed an item in the wrong delivery vehicle, thus cutting down on misloads.
Flexe Offers Shippers Marketplace of Fulfillment Nodes
Looking to meet the needs of ecommerce shippers facing a shortage of warehouse space – as well as those who need excess capacity at specific times but aren’t interested in fixed asset investments – Flexe has been building out its network of partner-based fulfillment locations.
6 Steps to a More Robust Voice of the Customer Program
A good Voice of the Customer program will help you improve your customer experience and gather insights that can be fed into a business strategy that resonates with their needs. Here are 6 steps to help you reach that goal.
UPS Adds Beacons to Handle Package Misloads
UPS is installing electronic beacons in its package cars to notify workers if they have placed an item in the wrong delivery vehicle, thus cutting down on misloads.