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Private Label Growth: Empathetic Marketing is Key

| Jennifer Kenyon

If you really want to take your private label brands to the next level, embrace empathetic marketing in all that you do. This is especially true when it comes to creating a meaningful digital presence that builds relationships and drive sales. Shelf placement and pricing strategies alone won’t get private label products into shopping carts.

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Beauty Brands: Personalization Equals Loyalty

| Robin Trickett

How can beauty retailers capitalize on the upswing in loyalty trends, and ensure customers who have adopted ecommerce for the long haul stay loyal? There are a number of personalization best practices to leverage, starting with the first visit, leading to the second purchase, then forging and strengthening a 1:1 loyal relationship. 

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Ecommerce Operations Summit Strikes the Right Notes in Music City

| Mike O'Brien

Ecommerce Operations Summit 2021 is back live, at the Gaylord Opreyland in Nashville on Aug. 17-18, and the team at Multichannel Merchant has a great event on tap to help operations and fulfillment professionals keep on top of key industry trends and address the challenges of a disruptive time. Read on for some program highlights.

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Dupe Culture: How to Protect Your Brand

| Bruno Klumpp

From chic fashion and perfumes to jewelry and fine art, product knockoffs are nothing new. Nor is trying to find and stop them—or at least minimize the impact on the original brand. However, the recent fascination with “dupe culture,” especially on social media, now poses an even greater risk to brands. Here’s how to protect yourself.

CPG Marketers: Targeting and Segmentation in the New Reality

| Tim Hyzdu

As CPG marketers revamp their plans to reach consumers at home, they need to consider a new set of questions. What drives consumers’ online product choices? How is this shifting as COVID-19 unfolds? What role will ecommerce play in the future? Increasingly, CPG marketers must turn to AI-driven data that delves into the consumer motivations and the impact of pandemic-related openings and closings on sentiment.

Report: How Malls Can Reinvent Themselves to Survive

| Mike O'Brien

Mall owners should be looking at a variety of alternative tenants in order to drive traffic and keep their investments vital as more retail stores shutter and pandemic restrictions remain, according to a new report from Placer.ai. The suggestions include micro-fulfillment centers, medical and dental businesses and pop-ups.

Post COVID, It’s Time for DTC Brands to Shine

| Derek O'Carroll

The DTC “discovery to delivery” business model has many advantages. You own the end-to-end customer journey, and develop a direct, digitally-driven and engaging relationship with them. DTC brands using smart technology also have unfiltered insight into customer behavior and real-time data at every step along the process.

Holiday Shopping 2020: What October Results Revealed

| Lauren Cooley

It’s been a wild year for retailers. The homestretch of 2020 finds most of them hoping to over-perform and make up for time and money lost to the COVID-19 crisis. Do American consumers have enough left in the tank (and the bank account) to provide a much-needed boost? Let’s examine that question by looking back to October.

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In-House Marketing Teams: Providing Value During and After COVID

| Shannon Denton

In many respects, COVID just accelerated what was already impressive growth of in-housing marketing teams. Moving forward, these teams’ proximity to the business and growing strategic importance mean they are in a good position to deliver greater value to their organizations. Here are 3 critical ways this can happen.