How Soapbox Pulled Off a COVID-19 Sanitizer Supply Chain Miracle

| Mike O'Brien

To meet demand for hand sanitizer in the midst of COVID-19, Soapbox reached deep into its supply chain to procure supplies and produce 3 million+ bottles of sanitizer in 2 weeks for major retail clients. David Simnick, CEO, and Daniel Doll, president and COO of Soapbox, talk about how they pulled off this massive undertaking.

CIRP On Prime Membership Trends and Amazon Prime Day

| Mike O'Brien

While membership in Amazon Prime is growing the rate of growth is beginning to slow, according to new research from Consumer Intelligence Research Partners (CIRP), with an estimated 95 million U.S. members. Josh Lowitz, a partner in CIRP, spoke with Multichannel Merchant about trends in Amazon Prime.

Google Express’ Ivan Tchakaraov on the Future of Conversational Commerce

| Mike O'Brien

Where is conversational commerce headed? Ivan Tchakarov, director of operations for Google Express, spoke with Multichannel Merchant after his Ecommerce Operations Summit keynote address about early adoption and variance among use cases, as well as AI and the potential for the “zero-click cart” where purchases are suggested to us.

Best Buy’s Mark Irvin on Supply Chain and Omnichannel Success

| Mike O'Brien

Mark Irvin, Best Buy’s Vice President of Supply Chain, spoke with Multichannel Merchant about the company’s omnichannel success in the most recent holiday season and his team’s contribution. Irvin was a keynote speaker at this year’s Ecommerce Operations Summit in Columbus, OH.

Breaking Down Blockchain in the Supply Chain

| Mike O'Brien

What are the applications and potential benefits of blockchain for retail and ecommerce? Melanie Nuce, SVP, Corporate Development for GS1, explains the backstory of blockchain and breaks down the concept of shared ledgers and increased supply chain visibility. She’ll cover this topic in greater depth at Ecommerce Operations Summit, April 3-5 in Columbus, OH.

Google Express Exec on Trends in Ecommerce Delivery

| Mike O'Brien

Services like same-day delivery are getting a lot of attention. But is it more about immediacy or choice, and hitting precise delivery windows? What about intelligent assistants? Ivan Tchakarov, director of operations for Google Express, discusses all this in a video interview with Multichannel Merchant. He’ll cover these subjects in depth as a keynote speaker at Ecommerce Operations Summit (April 3-5, Columbus, OH).

Food Marketing Institute Exec Discusses E-Grocery Trends

| Mike O'Brien

Mark Baum, chief collaboration officer of the Food Marketing Institute, talks with Multichannel Merchant about trends in the dynamic world of e-grocery, including delivery and fulfillment, M&A activity, issues around perishable items and Walmart’s latest patent in the space. Come hear Mark speak on this subject at Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH.

UPS Discusses New Packaging Innovation Center

| Mike O'Brien

How can the twin imperatives of meeting rising ecommerce customer expectations and doing so cost effectively be realized? Alan Gershenhorn, Chief Commercial Officer of UPS, talks to Multichannel Merchant about the impetus for the new packaging innovation center, jointly developed by UPS and Sealed Air in Louisville, KY.

CIRP on Massive Growth in Amazon Prime in U.S.

| Mike O'Brien

Amazon Prime has reached a staggering 80 million U.S. members, according to Consumer Intelligence Research Partners (CIRP), a doubling from 2015, while comprising about 60% of all Amazon shoppers. Josh Lowitz and Michael Levin, partners and co-founders of CIRP, talked with Multichannel Merchant about the relative value of Prime vs. non-Prime members and competition from Walmart.com.