MCM CommerceChat podcast

Fake Reviews and Brushing on Amazon

| Mike O'Brien

Amazon has had a problem with “brushing” on its 3P marketplace, where unscrupulous sellers boost star rankings by loading up listings with irrelevant, bogus reviews. What is Amazon doing to counteract this practice? How widespread of a problem? Chris McCabe, a former investigation specialist at Amazon, helps us understand.

MCM CommerceChat podcast

Dustup Between California Tax Authority and FBA Sellers, Explained

| Mike O'Brien

The Online Merchants Guild is suing California’s taxing authority for holding Fulfillment by Amazon (FBA) sellers liable for back sales tax. The issue: Is inventory stored in California by Amazon, which in many cases the individual sellers many not even be aware of, taxable? Scott Peterson of Avalar helps us unpack the issue.

How Soapbox Pulled Off a COVID-19 Sanitizer Supply Chain Miracle

| Mike O'Brien

To meet demand for hand sanitizer in the midst of COVID-19, Soapbox reached deep into its supply chain to procure supplies and produce 3 million+ bottles of sanitizer in 2 weeks for major retail clients. David Simnick, CEO, and Daniel Doll, president and COO of Soapbox, talk about how they pulled off this massive undertaking.

CIRP On Prime Membership Trends and Amazon Prime Day

| Mike O'Brien

While membership in Amazon Prime is growing the rate of growth is beginning to slow, according to new research from Consumer Intelligence Research Partners (CIRP), with an estimated 95 million U.S. members. Josh Lowitz, a partner in CIRP, spoke with Multichannel Merchant about trends in Amazon Prime.

Best Buy’s Mark Irvin on Supply Chain and Omnichannel Success

| Mike O'Brien

Mark Irvin, Best Buy’s Vice President of Supply Chain, spoke with Multichannel Merchant about the company’s omnichannel success in the most recent holiday season and his team’s contribution. Irvin was a keynote speaker at this year’s Ecommerce Operations Summit in Columbus, OH.

Breaking Down Blockchain in the Supply Chain

| Mike O'Brien

What are the applications and potential benefits of blockchain for retail and ecommerce? Melanie Nuce, SVP, Corporate Development for GS1, explains the backstory of blockchain and breaks down the concept of shared ledgers and increased supply chain visibility. She’ll cover this topic in greater depth at Ecommerce Operations Summit, April 3-5 in Columbus, OH.

Google Express Exec on Trends in Ecommerce Delivery

| Mike O'Brien

Services like same-day delivery are getting a lot of attention. But is it more about immediacy or choice, and hitting precise delivery windows? What about intelligent assistants? Ivan Tchakarov, director of operations for Google Express, discusses all this in a video interview with Multichannel Merchant. He’ll cover these subjects in depth as a keynote speaker at Ecommerce Operations Summit (April 3-5, Columbus, OH).

Food Marketing Institute Exec Discusses E-Grocery Trends

| Mike O'Brien

Mark Baum, chief collaboration officer of the Food Marketing Institute, talks with Multichannel Merchant about trends in the dynamic world of e-grocery, including delivery and fulfillment, M&A activity, issues around perishable items and Walmart’s latest patent in the space. Come hear Mark speak on this subject at Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH.